| Face
to Face communication |
Cultural
Differences |
| The communication
process |
Customs and Traditions
from around the world |
| Verbal Skills and
Listening Skills |
Avoiding cultural
clashes |
| Non-Verbal Communication |
Attending international
meetings |
| Written
communication |
Telephone
Skills |
| Note-taking |
Telephone language |
| Letters, faxes,
memos, emails |
Taking messages |
| Reports |
Understanding messages |
| Summarising |
|
| Filling out forms |
|
| Money
Matters |
Negotiations |
| Methods of payment |
Effective negotiating,
face-to-face and on the phone |
| Cash flow |
Buying and selling |
| Invoicing |
|
| Dealing with non-payment
problems |
|
| Recruitment
and Interviews |
Writing
for Media |
| Preparation of
C.V. |
Reporting |
| Letter of Application |
Distancing the
facts |
| Job Adverts |
Writing Articles |
| Preparing for an
interview |
Preparing and placing
a press release |
| Skills for the
interviewer and interviewee |
|
| Meetings |
Organising
and making presentations |
| Documentation for
meetings |
Presentation Skills |
| Procedures in meetings |
Using Visual Aids |
